FAQ's

We understand you may have questions about our services, products, and policies. Below are the answers to some of the most commonly asked questions. If you can’t find what you’re looking for, feel free to contact us at info.stayyfit@gmail.com or 9625455053.

1. What is the delivery time for orders?

We ensure a swift delivery process. All orders are delivered within 3-4 days across India, so you can start your fitness journey without delays.

2. Do you offer free delivery?

Yes, we provide free delivery on all products, no matter where you are in India.

3. What is your return policy?

We offer a 7-day return policy from the date you receive your order. If you’re not satisfied with your purchase, you can initiate a return within this period.

4. How does the return and refund process work?

We aim to make returns and refunds as seamless as possible:

  • Once your return is initiated, our team will evaluate the returned product for authenticity and condition.
  • If approved, we will process your refund within 5 business days after receiving the returned product.
  • The refunded amount will be credited back to your original payment method.

5. Is it easy to return a product?

Absolutely! We prioritize customer convenience. Our easy return and refund policy ensures that you face no hassles while returning or exchanging products.

6. Do I get a discount for online payments?

Yes, we offer an extra 10% off on all orders if you choose to pay online at checkout. It’s our way of encouraging secure and seamless transactions.

7. How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS. Use the link to stay updated on your delivery status.

8. What should I do if I receive a damaged or incorrect product?

In the rare event that you receive a damaged or incorrect product, contact us immediately at info.stayyfit@gmail.com or 9625455053. We will resolve the issue promptly by arranging a replacement or refund.

9. Can I cancel my order?

Yes, you can cancel your order if it hasn’t been shipped yet. Please contact us at info.stayyfit@gmail.com or 9625455053 to initiate the cancellation process.

10. How can I contact your support team?

You can reach us via:

  • Email: info.stayyfit@gmail.com
  • Phone: 9625455053

11. Do you have a physical store?

Currently, we operate exclusively online to serve customers across India. Our registered address is:

Wz 150 Ram Nagar, Tilak Nagar, New Delhi 110018.

Still Have Questions?

Feel free to reach out to us. We’re here to make your shopping experience smooth, secure, and satisfying!